Client Service Representative E

about us

FNB is a values based organisation. It is our values that are our core business driver. I t guides us in every aspect of our business be it when making business decisions or when dealing with our colleagues, customers and investors. In living the FNB values our employees: Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings. In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished. Are empowered to innovate and come up with new ideas, as we value and nurture new ideas. We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives. Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998

purpose

To provide the customers with excellent service by ensuring that they are served promptly understanding their needs processing their requests.

experience and qualifications

• Grade 12 with a minimum of 25 points.
• 2-3 years related experience.

FNB is a values based organisation. It is our values that are our core business driver. I t guides us in every aspect of our business be it when making business decisions or when dealing with our colleagues, customers and investors. In living the FNB values our employees: Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings. In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished. Are empowered to innovate and come up with new ideas, as we value and nurture new ideas. We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives. Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998

To provide the customers with excellent service by ensuring that they are served promptly understanding their needs processing their requests.

• Grade 12 with a minimum of 25 points.
• 2-3 years related experience.

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
• Ensure customers' needs and expectations are understood.
• Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer.
• Provide the customers with all information required to make an informed decision.
• Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer.
• Build and maintain enduring and rewarding relationships with customers.
• Follow-up with customer to provide an after sales service and determine level of satisfaction with product.
• Manage the migration of accounts from transactional to Self Service.
• Open and close customers' accounts as per customer requests.
• Manage the growth of active customer Account Base to increase client base.
• Maximise cross sell opportunities and strengthen client relationships.
• Promote and market FNB products and services to existing and potential customers in order to obtain growth in the market share and revenue.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Prepare weekly reports regarding progress towards or achievement of targets and data collected from various accounts opened.
• Compile a database of possible new leads, maintain and update leads database regularly
• Comply with governance in terms of legislative and audit requirements.
• Prepare customers agreements according to set procedures in order to protect the bank's and customer interests.
• Compliance with procedures and processes contained in the Golden Rules.
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies.
• Investigate marketing opportunities to gain potential customers.
• Follow up on leads and provide feedback.
• Provide accurate and reliable sales and service statistics.