Multi Skilled Consultant E

about us

• Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
• In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
• Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
• We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
• Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

purpose

To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas.

experience and qualifications

• Grade 12. An appropriate recognised business degree at NQF level 6 is preferred.
• 2-3 years branch related experience with 4 to 6 weeks role related training experience in the following: Foreign Exchange, Mandates, Security, Telling and Customer service.

• Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
• In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
• Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
• We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
• Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas.

• Grade 12. An appropriate recognised business degree at NQF level 6 is preferred.
• 2-3 years branch related experience with 4 to 6 weeks role related training experience in the following: Foreign Exchange, Mandates, Security, Telling and Customer service.

• No Referral plan is assigned to this job

• Achieve net profit growth for business.
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
• Engage with the customers in a professional way as specified in the service standards.
• Ensure customer's needs and expectations are understood and solutions provided.
• Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer.
• Convert identified leads into successful sales. Achieve individual targets as set according to appropriate business area or sales plan.
• Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration.
• Approve, validate, verify, check and authorise Frontline activities.
• Comply with governance in terms of legislative and audit requirements.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies.