Job Details
To grow and retain a portfolio of relationships as per allocated Business and Commercial Clients segment portfolio (i.e. Agribusiness Tier 1 & Tier 2, Agribusiness Hybrid, Commercial Tier 1 & 2, and Enterprise banking Tier 1 and Strategic sectors).
Key Responsibilities
- Conducts ongoing analysis of allocated portfolio to ensure that all customers in the portfolio meet the segmentation criteria per defined parameters across business banking.
- Compiles the customer value chain analysis (CVCA) to gain an in-depth understanding of the customer’s business and identify opportunities linked to the strategies of the customer’s business.
- Applies the outcome of the CVCA to establish a detailed understanding of the customer and its ecosystem; and as a basis for proactively managing the customer relationship and providing needs based solutions.
- Conducts ongoing customer reviews and update the CVCA where applicable for all customers within allocated portfolio to ensure effective customer service and delivery of allocated portfolio financial objectives.
- Partners with various heads of business units (e.g. Head: VAF, Head: Business Banking etc.) when engaging customers to ensure effective servicing of the customer.
- To execute an effective relationship management strategy in line with overall business banking strategy of leading with Transactional Banking.
- Implement the defined business banking Customer Value Proposition (CVP) and Industry Value Propositions (IVP) to the customers in the allocated portfolio.
- Ensures a deep understanding of the business banking customers with specific focus on allocated segment; through regular value-adding interactions with the customer at their place of business.
- Continuously sources relevant information around key trends and/or changes in the industries in which the customer’s operate to enable proactive information sharing with the customer.
Qualifications
Bachelor Degree in following areas: Agricultural Economics/ Production Management/ Agronomy, Business Commerce, Finance and Accounting. Master’s Degree will be an added advantage.