PURPOSE OF THE POSITION:
Coordinate, manage and maintain the O&L Group Information Technology (IT) End User experience by engaging with stakeholders and implementing strategic IT solutions.
QUALIFICATIONS & EXPERIENCE
- A 4-year formal qualification in Business Process Management including Information Systems and Technology.
- Five (5) years relevant Information Technology experience in a corporate environment with 2 years Leadership /Supervisory experience.
- Valid code 08 drivers license.
KEY ACCOUNTABILITIES
Management of O&L Group IT operations:
- Coordinate, manage and maintain the Groups End User related IT support operations.
- Advise on, communicate, and enforce the Group Information Technology standards, policies, and procedures.
- Manage the life cycle of End User applications, software, and devices such as PCs, Notebooks, servers, and LAN/WAN connectivity equipment for the Group operating companies.
- Coordinate and perform acquisitions of Information Technology according to Group guidelines.
- Identify and drive efficiency improvement opportunities for service delivery through leveraging tools, automation, and best practices.
- Accomplish financial objectives by planning annual budgets; managing and controlling cost centre according to agreed budgets.
- Manage projects by coordinating resources, timetables and financials with strategy, practices, and requirements.
- Maintain quality of service by managing user requirements, business opportunities and IT service providers.
- Coordinate and manage IT service level meetings with operating companies and IT service providers.
- Perform IT service level monitoring, evaluations, and reporting.
- Maintain positive end user relationships and drive customer satisfaction.
Management of external Consultants:
- Manage Consultants according to international operational IS standards and ensure adherence to Policies and Procedures.
- Ensure knowledge transfer to existing IS team.
Management of O&L Centre IT environment:
- Communicate and enforce Information Technology policies and procedures.
- Maintain quality of service by managing user requirements and service providers.
- Coordinate and perform acquisitions of Information Technology .
O&L - a Great Place to Work.
Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.
Requisition ID: 3102