Manager: It Operations Job

PURPOSE OF THE POSITION:

Coordinate, manage and maintain the O&L Group Information Technology (IT) End User experience by engaging with stakeholders and implementing strategic IT solutions.

QUALIFICATIONS & EXPERIENCE

• A 4-year formal qualification in Business Process Management including Information Systems and Technology.
• Five (5) years relevant Information Technology experience in a corporate environment with 2 years Leadership /Supervisory experience.
• Valid code 08 drivers license.

KEY ACCOUNTABILITIES

Management of O&L Group IT operations:

• Coordinate, manage and maintain the Groups End User related IT support operations.
• Advise on, communicate, and enforce the Group Information Technology standards, policies, and procedures.
• Manage the life cycle of End User applications, software, and devices such as PCs, Notebooks, servers, and LAN/WAN connectivity equipment for the Group operating companies.
• Coordinate and perform acquisitions of Information Technology according to Group guidelines.
• Identify and drive efficiency improvement opportunities for service delivery through leveraging tools, automation, and best practices.
• Accomplish financial objectives by planning annual budgets; managing and controlling cost centre according to agreed budgets.
• Manage projects by coordinating resources, timetables and financials with strategy, practices, and requirements.
• Maintain quality of service by managing user requirements, business opportunities and IT service providers.
• Coordinate and manage IT service level meetings with operating companies and IT service providers.
• Perform IT service level monitoring, evaluations, and reporting.
• Maintain positive end user relationships and drive customer satisfaction.

Management of external Consultants:

• Manage Consultants according to international operational IS standards and ensure adherence to Policies and Procedures.
• Ensure knowledge transfer to existing IS team.

Management of O&L Centre IT environment:

• Communicate and enforce Information Technology policies and procedures.
• Maintain quality of service by managing user requirements and service providers.
• Coordinate and perform acquisitions of Information Technology .

O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

Requisition ID: 3102