Manager- Learning And Development

Manager- Learning and Development

Listing reference: capbg_000003

Listing status: Online

Apply by: 7 April 2023

Position summary

Introduction

The incumbent designs, develops, manages, co-ordinates and presents internal development programs and research, source and facilitates external development programs required by the various units in the Bank. The training may follow various modalities including presentations to large or small groups, e-learning, virtual instructor-led and interactive sessions. The training must follow the provisions as laid down in the Banks policies and procedures. The job holder manages and maintains training effectiveness and training records.

Job description

1.Strategy and Budgets

Provides input to the Training Strategy and the development of specific training development plans

Provides input into the overall Budget for Training and Development programs

Giving input in aligning development and training objectives to strategic business objectives

Giving input and active support into the continuous creation and maintenance of a learning organisation (supportive learning environment, learning processes and practices, managers reinforcing learning)

Give input into the policy, procedure or standard guiding internal training and development in the Bank in line with the HR strategy

2.Training Needs Assessment

Develop actively an organisational, person and tasks analysis within the organisation to determine exact training needs for the business, the employee and the efficiency for executing a task

Research and compilation of questionnaires and documentation to comprehensively analyse employee training needs

Identifies training needs and training gaps in the organisation in a close cooperation with the HR Business Partners and line managers

Compiles questionnaires / forms for line managers to determine specific internal training needs within their branches / departments

Visits Branch, Support and Business units to receive input into training needs analysis and related support

Compiles and analysis training evaluation (effectiveness) forms to determine further training needs determined by the employee, uses this an input to optimise training material and methods

3.Training and Development Programs

Development and customisation of training interventions to ensure that there is an alignment of the outcomes of learning with the required outputs of the learners i.e., training which ensures that learners have the skills and competence required to deliver on the objectives of the company.

Development of new and customised training / learning interventions, using training delivery best practice approaches, incorporating just-in-time learning, self-directed learning, guided application of learning (coaching) in the workplace etc.,

Development of training / learning interventions and appropriate training aids which simulate the working environment as closely as possible.

Prepares training manuals and offerings for employees and managers and optimises training / learning material

Optimises the training portfolio as specialised targeted courses are offered to employees

Plans training and development programs in line with the budgetary requirements

Monitors the best practice in the training and development area and introduces it into the organisation

Plans and schedules interventions with the Training Delivery Team

Develops optimal training material and methods for supporting employees

Provides desk training as an added tool to learning

4.Administration

Plan all training and development programs annually

Compile and apply relevant forms for the execution of training and effectiveness measurement

Compile monthly training report

Identify trends and report performance of programs

Establish learning communities using internal employee engagement platforms, monitor and support trained employees

5.Self-Development

Keep abreast of best learning and development practices, Company processes, legal requirements, operational changes, systems and procedures, methods that affect the learning content

Keep abreast with technological advancement in the area of training and development and continuously optimise training and development programs within budgetary means

Minimum requirements

Degree in Business Related or equivalent

Trainer, Assessor and Moderator Certificate

At least 5-8 years experience in the banking environment with the following key experiences:

Credit and Collateral, Forex and BOPCUS, Telling and ATM, Bank products and systems,

specialised finance, sales and customer experience