Concierge Job

PURPOSE OF THE POSITION:

To provide all guest with unforgettable, unique experiences prior to arrival and throughout their stay, while maximizing hotel revenue and occupancy aligned to the O&L Leisure Customer Experience Journey.

QUALIFICATIONS & EXPERIENCE :

• Grade 12
• Minimum 2 years experience in guest relations/customer service or similar environment.
• Excellent knowledge of local attractions and establishments.
• Polite, friendly, and self-assured attitude.
• Skills in multitasking and good time-management.
• International language
• Restaurant operations will be an added advantage.

KEY ACCOUNTABILITIES :

• Welcome customers/guest and monitor the overall experience to ensure the service offered create unforgettable, unique experience.
• Operate inimitable Customer Experience and Quality Assurance Initiatives.
• Provide guests with quality service by monitoring staff assignments and responsiveness and seeking opportunities to communicate with guests to personalize the service.
• Provide personalized guest service based on preferences and ensures an ever-lasting bonding is created with guests.
• Maintain the TLV (Temperature, lights, and Volume) to ensure guest experiences of luxury standards.
• Identify VIP arrivals, regulars and long stay guests and advise housekeeping, spa, F&B outlets as well as banqueting accordingly so that they can prepare the standard amenities.
• Manage / coordinate VVIP check ins, ensure that guest luggage records are accurately maintained, and all special requests are met.
• Coordinate with the Guest Relations Officer, Front Desk, Rooms and Food and Beverage services activities where required.
• Compile a daily guest complaint resolution report with possible revenue loss and share with guest relation officer / management.
• Encourage guests to book the hotel facilities (Spa), meals through upselling restaurants and other guest experiences.

• COMPETENCIES REQUIRED
• Lives the O&L Values
• Leads Growth
• Takes Bold Stands
• Causes Alignment
• Being Authentic
• Inspires Innovation
• Deliver Extraordinary results.

CLOSING DATE: 27 March 2023

O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

Requisition ID: 3014