Concierge Job

o&l leisure (pty) ltd - swakopmund, namibia

14 days ago


To provide all guest with unforgettable, unique experiences prior to arrival and throughout their stay, while maximizing hotel revenue and occupancy aligned to the O&L Leisure Customer Experience Journey.


  • Grade 12
  • Minimum 2 years experience in guest relations/customer service or similar environment.
  • Excellent knowledge of local attractions and establishments.
  • Polite, friendly, and self-assured attitude.
  • Skills in multitasking and good time-management.
  • International language
  • Restaurant operations will be an added advantage.


  • Welcome customers/guest and monitor the overall experience to ensure the service offered create unforgettable, unique experience.
  • Operate inimitable Customer Experience and Quality Assurance Initiatives.
  • Provide guests with quality service by monitoring staff assignments and responsiveness and seeking opportunities to communicate with guests to personalize the service.
  • Provide personalized guest service based on preferences and ensures an ever-lasting bonding is created with guests.
  • Maintain the TLV (Temperature, lights, and Volume) to ensure guest experiences of luxury standards.
  • Identify VIP arrivals, regulars and long stay guests and advise housekeeping, spa, F&B outlets as well as banqueting accordingly so that they can prepare the standard amenities.
  • Manage / coordinate VVIP check ins, ensure that guest luggage records are accurately maintained, and all special requests are met.
  • Coordinate with the Guest Relations Officer, Front Desk, Rooms and Food and Beverage services activities where required.
  • Compile a daily guest complaint resolution report with possible revenue loss and share with guest relation officer / management.
  • Encourage guests to book the hotel facilities (Spa), meals through upselling restaurants and other guest experiences.

  • Lives the O&L Values
  • Leads Growth
  • Takes Bold Stands
  • Causes Alignment
  • Being Authentic
  • Inspires Innovation
  • Deliver Extraordinary results.

CLOSING DATE: 27 March 2023

O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

Requisition ID: 3014

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