Collections and Recovery Manager C

about us

• Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
• In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
• Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
• We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
• Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

purpose

To manage the legal collections of arrears and Bad debts of all FNB Bank products, by leading collection staff with the aim to keep provisions in acceptable limits and reduce losses to the bank

experience and qualifications

• Diploma in Credit or any other Finance related Diploma/Degree
• 5 7 years Banking experience, including knowledge in credit and legal collection process.

• Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
• In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
• Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
• We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
• Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

To manage the legal collections of arrears and Bad debts of all FNB Bank products, by leading collection staff with the aim to keep provisions in acceptable limits and reduce losses to the bank

• Diploma in Credit or any other Finance related Diploma/Degree
• 5 7 years Banking experience, including knowledge in credit and legal collection process.

• Minimum Qualification: Bachelor of Law (LLB) Experience:
• Knowledge and Skills Required:

• Achieve expected targets and or delivering required service levels.
• Authorise debt recovery arrangements and terms with clients/subordinates and manage clients complaints to ensure speedy recovery.
• Authorise legal collections work to attorneys to ensure most optimal legal collections.
• Rehabilitate credit worthy client relationships.
• Communicate instructions to attorneys in line with LDA and instructions from superiors to ensure speedy and correct action.
• Ensures that risk are mitigated and escalated where necessary.
• Authorise handovers within delegated limit in order to collect any possible funds from defaulters to reduce losses.
• Authorise high Risk Maintenance (Debit interest changes, limits revokes etc.)
• Approve files for legal action within delegated limit.
• Approval of any corrections and reversals on legal accounts which are processed by subordinates to ensure correct status on the system and minimise queries at all times.
• Approve any client risk rating changes between 0 and 2 to ensure the rating reflect the credits status of the client in terms of arrear collections.
• Approve and sign off correspondence concerning legal matters.
• Contact clients in an effort to agree collection of arrears as a last effort before engaging the legal process to reduce cost and enhance optimal collections.
• Prepare monthly report on progress of Pre-collection matters to superior to advice status of accounts and actions taken.
• Providing team with resources and tools to do the work and solving team problems.
• Managing team reward and discipline.
• Building sound relationships upwards, across and downwards.
• Support Team Leaders and collectors.
• Complete Team Leaders Performance information and report to Superior.
• Execute line management accountabilities for reporting staff (Recruiting, interviewing, approval of leave etc. On Oracle, performance management, retention, guidance, training, discipline, etc.) to ensure efficient use of resources and effective execution of duties in the area of accountability.