Outbound Sales Consultant

about us

• Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
• In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
• Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
• We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
• Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

purpose

To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

experience and qualifications

• Minimum qualification : Advanced Sales Diploma or relevant qualification
• Experience : 2 to 3 years related experience

• Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
• In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
• Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
• We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
• Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

• Minimum qualification : Advanced Sales Diploma or relevant qualification
• Experience : 2 to 3 years related experience

• No Referral plan is assigned to this job

• Identify and escalate potential risks which may lead to increased costs
• Adhere to standards and procedures to reduce costs
• Identify process improvements to save costs
• Drive and increase an average balance of a specific portfolio of assets
• Identify and utilize opportunities for net income return growth
• Identify and utilize opportunities for liability growth
• Achieve the Net Income Return for the Business
• Drive an increase in average balance of specific portfolio of liabilities
• Contribute to client service delivery culture through adherence to approved organisational service delivery principles
• Resolve customer dissatisfaction/complaints by taking ownership of the problem
• Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions
• Deliver a quality service through meeting agreed turnaround times, and ensuring availability, reliability and accuracy
• Ensure first time resolution of relevant customer queries or escalations in accordance with operational goals and standards enhance the customer experience
• Follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and SLAs
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Remain accountable for your own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
• Identify and escalate risk as normal part of work
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs
• Assist with retaining or signing unbanked customer base with a view to improve and increasing profitability
• Maximize the sales by selling packaged financial solutions to clients
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfilment processes and timelines to drive and achieve relevant sales targets
• Maximise cross-selling opportunities
• Drive adoption of digital and other self-service options across client base