Team Leader

about us

• Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
• In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
• Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
• We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
• Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

purpose

Manage allocation and quality of work within area of responsibility.

experience and qualifications

• Grade 12 with 25 points.
• 3-4 years related experience.

• Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
• In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
• Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
• We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
• Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

Manage allocation and quality of work within area of responsibility.

• Grade 12 with 25 points.
• 3-4 years related experience.

• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Ensures the management of daily client service requests. Ensures proactive client service and satisfaction, through direct personal action or referral to alternate sources.
• Ensures an improvement in customer survey results and ensure that service standards are adhered to.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members.
• Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Track, control and influence activities with the specific aim to increase and improve operational efficiencies.
• Manages core processes and ensure that the correct procedures are applied and transactions/procedures are processed and followed.
• Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
• Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
• Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities.