PURPOSE OF THE POSITION:
To provide timely and professional reservations services and the execution of all related reservation functions including but not limited to; inventory control, training, rate, and extranet management, third party distribution and achieving monthly targets.
QUALIFICATIONS & EXPERIENCES
- Diploma or Degree in Hospitality and Tourism
- At least 2 years experience in sales and marketing, guest services, front desk, or related professional area.
- Computer literate in Microsoft office and fully literate on Opera
KEY ACCOUNTABILITIES
- Gains understanding of the property's primary target customer and service expectations.
- Conducting daily reservations sales activities
- Responds to incoming reservations sales opportunities.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Executes and supports the operational aspects of business booked.
- Actively up-sells each business opportunity to maximize revenue opportunity.
- Achieves personal and team related revenue goals.
- Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
- Prepares work and maintenance orders.
- Providing Exceptional Customer Service
- Services our customers to grow share of the account.
SKILLS REQUIRED
- Be Authentic
Live the Values
Cause Alignment
Take Bold Stands
Lead Growth
Deliver Extraordinary Results
Closing Date: 17 March 2023
O&L - a Great Place to Work.
Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.
Requisition ID: 2984