Network Operations Trainee

Description

1. Communicating with customers to address their needs and/or professionally handling potential issues with products or services.
2. Quoting assigned customers on requests received.
3. Managing customer needs and expectations by proactively reviewing open orders.
4. Responding efficiently and professionally to callers, explaining possible solutions, and elevating calls to Centers of Excellence as needed.
5. Liaise with customers regarding quotations and invoicing queries.
6. Work with the warehouse department to arrange for necessary parts to be shipped for respective service calls.
7. Work with the service coordinator to arrange for Service personnel to be available for the respective service call.
8. Perform other work-related tasks as assigned.

Requirements

• High school diploma or equivalent;
• Experience in a customer service-oriented role preferred;
• Prior experience in ERP systems is a plus;
• Proficient in Microsoft Office;
• Excellent organization skills with the ability to keep track of multiple priorities;

Closing Date: 24 February 2023