Administrator I

FNB Namibia - windhoek, namibia

a year ago

about us

  • Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
  • In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
  • Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
  • We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
  • Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

purpose

Provide efficient and effective administration support to ensure the smooth running of a functional area.

experience and qualifications

  • Minimum Qualification - Grade 12
  • Experience - 3-5 years relevant experience

  • Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
  • In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
  • Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
  • We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
  • Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

Provide efficient and effective administration support to ensure the smooth running of a functional area.

  • Minimum Qualification - Grade 12
  • Experience - 3-5 years relevant experience

  • No Referral plan is assigned to this job
  • Closing Date: 27 February 2023 Attach relevant documents (CV, Qualifications), without it your application will not be considered Applicants will be subject to ITC and reference checks Ensure documents are in PDF format when uploading Location:Windhoek

  • Identify and escalate potential risks which may lead to increased costs
  • Adhere to standards and procedures to reduce costs
  • Identify process improvements to save costs
  • Deliver a quality service through meeting agreed turnaround times, and ensuring availability, reliability and accuracy
  • Ensure first time resolution of relevant customer queries or escalations in accordance with operational goals and standards enhance the customer experience
  • Follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and SLAs
  • Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
  • Establish relationships with relevant individuals and departments in order to deliver on work expectations
  • Adhere to relevant service level agreements
  • Remain accountable for your own work in accordance with the organisational values and code of ethics
  • Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
  • Identify and escalate risk as normal part of work
  • Deliver work in an accurate manner to ensure consistent results
  • Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
  • Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards
  • Plan and complete activities within area of work to meet set time and quality standards
  • Adhere to schedules to perform assigned work
  • Attend (and facilitate) meetings as and when required
  • Maintain documentation and share information with the team where applicable
  • Provide timeous reports on operations, performance and audit findings
  • Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
  • Maintains control over the flow of original documents, adhering to laid down procedures.
  • Ensure that an accurate electronic tracking process is maintained.
  • Assumes accountability for the accurate record keeping and filling of documents in the team.
  • Assists with the development and formalization of the team's safekeeping process.
  • Maintains quality assurance of the document held by the team.
  • Maintains customer files in appropriate order.
  • Attend to the logging in and out of documents

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