Insurance Quality Assurer

about us

• Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
• In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
• Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
• We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
• Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

purpose

To audit the various operational departments in ensuring that the quality and quantity of the work is up to standard according to the business underwriting and procedures for the specific department

experience and qualifications

• Minimum Qualification Grade 12

• Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
• In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
• Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
• We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
• Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

To audit the various operational departments in ensuring that the quality and quantity of the work is up to standard according to the business underwriting and procedures for the specific department

• Minimum Qualification Grade 12

• No Referral plan is assigned to this job

• Contribute to cost efficiencies through responsible utilisation of work related resources
• Deliver customer service through adherence to quality service standards
• Build and maintain stakeholder relationships
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization
• Optimise work through the application of learning experiences
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Ensure that audits are completed on time and done effectively and accurately
• Identify and utilise opportunities to assess and improve own performance
• Contribute to teamwork and inclusivity within own team