Fulfillment Agent

Jabu - lusaka, zambia

16 days ago

Our company is looking for a Fulfilment Agent to join our team. We are a B2B E-Commerce company dealing in FMCG and technology.
We are looking for an initiative, active and hard working person willing to interact with the shop owners, deliver wide variety of product to them and guide their purchasing decisions.

Fulfillment Agent

You will report directly to the Fulfilment Coordinator


  • Deliver a wide variety of items to different shops in the routes assigned.
  • Keenly verify on products picked for loading against inventory transferred on dispatch.
  • Take part in inventory loading and unloading in assigned vehicles.
  • Ensure inventory safety through proper handling and arrangement within the assigned vehicle.
  • Ensure that the goods loaded are of the quality and quantity ordered by the vendors against the dispatch sheet.
  • Meet delivery targets timely.
  • Record all customer details correctly on the system and update the geolocation.
  • Communicate with customers to place more orders (pe-sale orders and register van sales on-site).
  • Ask for feedback on provided services and resolve clients complaints.
  • Collects money per order on the app and physically.
  • Reconciles cash with JABU team to match shipment.
  • Inform customers about new products and services offered by JABU.
  • Report to the Fleet Manager whenever the vehicle has a breakdown.
  • Ensure that the driver follows road safety and regulations.
  • Responsible for safe keeping all stock received
  • Responsible for bringing back stock that was rejected
  • Report issues related to fulfillment and car deliveries
  • Find out which products are too expensive that people would like to buy.
  • Report daily all prices and products to the CS Coordinator.
  • Make recommendations of new products and pricing needs in order to win clients
  • Customer-facing, great with client service, patient and understanding.
  • Always wearing clean clothing, and closed toe shoes
  • Takes ownership of the job position and ensures to complete given tasks in time and in full
  • Ensures to be proactive and self-organized
  • Shows initiative, excitement and promotes JABU brand

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