Customer Success Agent

Tasks

• Be proactive with registering orders from Field Sales Agents in the system
• Learn and understand the full service offering the company provides
• Identify and reach out to new customers for feedback on their first experience, understand their goals and current business situation
• Interact with prospects and customers via inbound or outbound calls to provide information and assistance
• Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
• Track, gather information, and/ or troubleshoot customer issues
• Clearly communicate the progress of daily/ weekly/monthly/quarterly initiatives to internal and external stakeholders
• Analyze customer information and their needs to recommend potential products or services
• Process transactions and reply to inquiries about products and services
• Identify and escalate priority issues
• Provide constructive feedback on ways of improvement, wins and losses in sales calls and deliverables.

Qualifications / Skills:

• Higher Certificate or relevant diploma;
• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English and local languages
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints