CUSTOMER SUPPORT SPECIALIST
Borgwarner Inc. - namibia remote
2 months ago
Responsibilities
- Respond to user queries in a timely and accurate way via email and chat
- Identify user needs and help them use specific features
- Update our internal databases with information about technical issues and useful discussions with users
- Monitor user complaints and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform users about new features and functionalities
- Follow up with users to ensure their technical issues are resolved
- Gather user feedback and share with the rest of the team
Skills
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with tech is a plus
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma