Customer Success Agent

Jabu - windhoek, namibia

a year ago

Customer Success Agent

Your tasks:

  • Register orders from Field Sales Agents in the system
  • Identify and reach out to new customers for feedback on their first experience, understand their goals and current business situation
  • Interact with prospects and customers via inbound or outbound calls to provide information and assistance
  • Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
  • Use computer systems to track, gather information, and/ or troubleshoot customer issues
  • Clearly communicate the progress of daily/ weekly/monthly/quarterly initiatives to internal and external stakeholders
  • Analyze customer information and their needs to recommend potential products or services
  • Process transactions and reply to inquiries about products and services
  • Identify and escalate priority issues

Qualifications / Skills:

  • High school diploma;
  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English and Oshiwambo
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints

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