Content Developer

Introduction

To design and develop training solutions, as well as to create and manage content. The job holder determines the training method utilized to transfer knowledge most effectively, following the 70: 20: 10 principles of learning.

Job description

Key Performance Areas (KPAs)

Strategy, Budgets and Costs

With the Head of People Development develops the Training Strategy and specific training development plans in line with the HR strategy Develops the overall Budget for design and development solutions for Training and Development programs

Content Analysis

Analyze the content of the training programs and the learning objective and outcome to determine the presentation tool of the learning experience Research and compilation of questionnaires and documentation to comprehensively analyze learning experiences

Training and Development Programs

Development and customization of training interventions to ensure that there is an alignment of the outcomes of learning with the required outputs of the learners i.e., training which ensures that learners have the skills and competence required to deliver on the objectives of the company.

Designing virtual and e-learning content, Graphic Design

Create and Revise e-learning software, maintain e-learning content on the software, develop SCORM compliant e-learning Develop story board and scripts for e-learning and virtual live training, upload and configure e-learning methods and technologies into e-learning Create multimedia products with minimal defects with graphics, effects and sounds, create images and animations that identify a concept Develop graphics for class-room based learning, online training, web learning

Administration

Plan all training and development content annually and ad hoc Compile and apply relevant forms for the execution of training and effectiveness measurement Compile monthly training report and identify trends and report performance of programs Establish learning communities using internal employee engagement platforms, monitor and support trained employees

Stakeholder Engagement

Liaises with external institutions like the training and qualification authorities, universities and learning institutions to exchange best practices Liaises with line management and internal stakeholder to improve service delivery and optimize quality of learning content Self-Development Keep abreast of best learning and development practices, Company processes, legal requirements, operational changes, systems and procedures, methods that affect the learning content

Minimum requirements

Knowledge/Experience/Skills Required

• At least 10 years experience in the banking environment
• At least 3 years experience in developing learning content for classroom-based and e-learning or virtual based training
• A code BE (08) drivers license is a prerequisite for this role
• Managing a budget and costs
• Banking processes, policies and procedures
• In depth knowledge of Credit and Collateral, Forex and BOPCUS, Telling and ATM, Banks products and systems, specialised finance products, customer experience and sales
• In-depth knowledge of all regulations guiding National Qualification Standards
• In-depth knowledge of MS office, Adobe Creative Cloud, Captivate, Audition, InDesign and SCORM or similar tools
• Adult learning theory and application
• Design principles and best practices for effective learning media use and learner engagement
• Sound instructional design principals and proper utilization of technology to enhance training content and delivery thereof
• Effective practices around change management
• Research and analysis methods
• Current and emerging learning technology trends and tools
• Advanced knowledge of MS Office Products
• Excellent communication and time management skills
• Presenting and Communicating Information, writing and reporting
• Organisation and analysis of complex information and problems
• Developing effective training and development programs Web-based learning technology design and development of eLearning tools
• Leveraging technology and applications in support and delivery of learning content
• Developing positive working relationships

Qualifications

Degree in HR / Organisational Development with main focus on Training and Development and/or qualification in Graphic and Instructional Design Bankers Diploma or a Banking related qualification