Temporary Outbound Call Center Agent

Description

• Answering inquiries by clarifying and providing desired information
• Providing excellent customer service
• Applying innovative solutions to various type of concerns / complaints
• Maintaining a professional attitude in challenging situation
• Identifying customer queries, explore answers and alternative solutions, implement solutions and escalate unresolved queries
• Fulfilling customer requests by clarifying information, completing transactions and forwarding requests, as may be required
• Troubleshooting and resolving customers problems with our product by determining the cause of the problem, then follow through with resolution Achieve and maintain proficiency with our escalation matrixes
• Maintaining up-to-date database by reconfirming and updating customer details at every interaction (DBC)

Requirements

• A minimum of 25 points in grade 12,
• Professional communication skills, written and verbal
• Computer literate, numerical aptitude, and willingness to learn new skills
• Passionate about customers and service delivery
• Proficient in English (Proficient in any local language added advantage)
• Customer service orientated Telesales skills added advantage

Closing Date: 26 June 2022