About us
1-grid.com is a fast-growing web hosting company in Cape Town with an established customer base, recently acquired by recognised leaders in the internet services industry. We have the vision and resources to be the market leader in SA in the next 5 years; this vision is supported by an entrepreneurial culture that encourages innovation, collaboration, and top performance.
Job purpose
The primary responsibility of the Product Manager is to drive business growth by identifying, improving and managing the product portfolio. This includes but is not limited to product specifications, timetables, pricing and marketing opportunities and strategy.
Duties and Responsibilities
- Creation and ongoing management of new and existing products.
- Develop, track and present planned and ad-hoc product performance updates.
- Develop, implement and execute plans to attract potential customers and retain existing ones.
- Work with the marketing team to effectively and accurately communicate product offerings to customers.
- Strategise and plan SEM and SEO tasks efforts with the Paid Media Manager.
- Work with the broader marketing team to develop cost-effective marketing plans.
- Analysis, research and positioning of product lines to appeal to customers.
- Drive customer-relevant innovations and needs.
- Analysing available internal data to understand customer/product behaviour.
- Interaction and relationship building with suppliers i.e. ZACR; OpenSRS; Basekit; Ranking Coach etc.
- Coordinate and improve product delivery process across multiple departments.
- Develop communication plans and building strategies to engage customers with product.
- Coordinate resolution of issues arising from relevant products.
- Managing/developing processes and training of new products or updates to existing product portfolio.
Qualifications and experience
- Relevant tertiary qualification (or equivalent experience).
- Proven work experience (5 years+) in B2B and B2C product management for an online business.
- Proven track record of managing all aspects of a successful product throughout its lifecycle.
- Sound technical background with understanding of and/or hands-on experience with hardware, software development and web technologies.
- A sound understanding of customer experience.
- The ability to proactively identify and fill product gaps, and generate new ideas that grow market share, improve customer experience and drive growth.
- Solid experience in researching market trends and competitor analysis.
Key Competencies
- Entrepreneurial mindset
- Good interpersonal and communication skills
- Ability to perform under pressure
- Independent and a team player.
- Strong problem-solving skills and willingness to roll up ones sleeves to get the job done.