Customer Service Manager

Duties:

• Process inbound phone and WhatsApp orders, as well as process orders that have come in via the e-commerce platform
• Follow up on any cancelled orders and recover customer orders
• Familiar with all products available and in stock
• Setting individual order targets with the team
• Work cross-functionally with the sales department to push promotions and increase customer basket size
• Promoting the organization and products
• Understand our ideal customers and how they relate to our products

Qualifications / Skills:

• Bachelors degree in business or related field
• Experience in planning and implementing sales strategies
• Experience in customer relationship management
• Experience managing and directing a sales team
• Excellent written and verbal communication skills
• Excellent IT Literacy
• Dedication to providing great customer service
• Ability to lead a sales team
• Knowledge of Hubspot Sales or Salesforce software's is a plus

Due Date

6 May 2022

And, we can tell you more benefits:

Teammates: We work as a community, where there will always be someone with you to help you. The team supports each other, pulling together through the busy periods and always making sure to have fun and celebrate successes.

Working hours: Usually we are from 8am to 5pm at the office, but we are a startup, we work hard and we like flexibility.

Impact on the world: At Jabu, we want to positively impact the world through our initiatives. We are changing lives and you are going to be part of it.

If after everything we have told you, you want to join us, do not hesitate! Apply for this offer!