Job Purpose: To provide world class service by attending to Teller/Enquiries/Sales Support transactions, Treasury movements and by referring cross sell opportunities to sales staff, provide risk related operational support to the business unit, ensuring conformance to mitigate risk and enhance service levels.
Specification
Key Responsibilities:
- Customer Service Resolve customer complaints timely and professional
- Overall responsible for the sound working environment and supervision of Tellers, Enquiries and Sales Support staff
- Treasury custodian
- ATM Custodian Managing acceptable ATM uptime levels
- BROTA Management
- Responsible for various administrative tasks
- Processing and balancing Teller treasury and bank stocks holdings
- Responsible for month- end reconciliations and daily balancing of suspense accounts
- Administration of Card Stock - Enquiries
- Checking and authorizing of all Teller/Enquiries & Sales Support transactions
- Daily branch control reports
- Control and Management of Customer account records
- Archive Management
- Daily branch control reports
- Manage branch expenses
- Wardrobe Management
Abilities Requirements:
- Customer service driven.
- Excellent managerial, communication and interpersonal skills are essential.
- Excellent administration skills.
- Good problem solving Skills
- Ability to work under pressure, team oriented, flexible approach and interacting with diverse people
- Manage conflict situations
- Must be organized and highly professional.
- An excellent knowledge of the banks products and systems
Requirements
Education and Experience Requirements:
- Grade 12 (25 points) original certified or a Diploma in Business/Banking related studies.
- The applicant must have Five (5) years banking experience with a strong knowledge of branch administration procedures
- Code of Conduct
- Drivers license will be an advantage
- Applicant will be required to work on some Saturdays and be on standby to manage ATM Uptime
- Computer literate (MS Word, MS Excel and MS PowerPoint)