Job Purpose: To provide transactional business solutions to meet client needs and to positively contribute towards the banks financial objectives.
Specification
Key Responsibilities:
- Participate and support business initiatives for the achievement of business strategy.
- Drive transactional banking sales targets.
- Manage sales team in order to reach strategic objectives and non-interest revenue targets (NIR).
- Ensure that acquiring product sweet solutions are implemented effectively; within service level agreements; by communicating with internal support areas and external clients; identifying problems and escalating to the relevant stakeholders.
- Ensure solutions provided comply with bank business requirements by managing client expectations and ensuring efficiency (quality and cost) of solutions provided.
- Manage risk and meet all compliance requirements by following all bank processes and legal requirements; identifying risks and taking action.
- Contribute to solution implementation by communicating with stakeholders; identifying challenges and recommending solutions.
- Identify improvements for products/solutions and processes by providing feedback to relevant internal stakeholders and partners.
- Meet clients business needs by understanding the client and their business and providing information about solutions to them and other internal stakeholders.
- Build relationships with external clients by conducting physical visits to understand clients needs and business; and by providing efficient onboarding and after sales service.
- Build relationships with internal client service teams by sharing knowledge and providing product training/upskilling and by reporting weekly on client interactions.
- Ensure that solutions are provided and problems are resolved by monitoring implementation and following up on feedback.
- Meet the needs of existing client base and increase Nedbanks market share through acquisition; cross-selling and up-selling.
- Identify business opportunities and acquire new business through partnering with Business managers; Nedbanks internal stakeholders and networking with relevant industries.
- Retain existing business by partnering with internal customer services teams to ensure that client needs and expectation are managed and met.
- Improve results by creating awareness of new products to customer service teams and by identifying opportunities for achieving and improving results.
- Achieve financial targets by monitoring monthly contributions; identifying gaps and taking action.
- Implement projects within time and budget by monitoring implementation; identifying variances and taking action.
- Maintain client pipeline by regularly updating and managing the database.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction
- Obtain buy-in for development new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders businesses by highlighting benefits in support of the implementation of recommendations.
Abilities Requirements:
- Strong communication and interpersonal skills to influence directly and indirectly
- Results Driven
- Strong problem solving & analytical skills
- Business Acumen
- Planning and organizing
- Report writing
- Client service orientation
- Relevant software and systems knowledge
- Sales Strategies
Requirements
Educational & Experience Requirements:
- Grade 12 (25 points) with relevant Degree in Sales & Marketing or Commerce or Business Management.
- At least (5) years banking experience in a client facing role, with knowledge of transactional banking services i.e. point of sale, integrated and stand alone, collections, electronic banking and e-commerce