Debmarine Namibia requires the services of an IM Service Desk Technician. The successful incumbent will provide end-point service delivery that will enable, support and improve the IT customer services by integrating applications, technology services and processes into business improvement initiatives.
Specification
KEY PERFORMANCE AREAS:
- Installs, commissions and maintains hardware and software throughout the Debmarine infrastructure and ensures smooth integration of relevant software applications.
- Conducts investigations of operational problems, do fault finding and recommends appropriate software systems to support the business.
- Performs specific hardware repairs where possible and escalate complex recurring problems to relevant suppliers.
- Monitors devices in area of responsibility and provides information on updates, known errors, changes in availability, new facilities and acts accordingly.
- Maintains the user directory by creating, updating and deleting user access as requested.
- Provides effective user support and service desk functions.
- Configures and maintains various back-office and collaboration systems for head office and vessels.
- Partakes in projects as/when required by configuring and rolling out scheduled tasks of the project.
- Partakes in standby duties in adherence to related procedure and rectifies all issues that may arise when on standby.
- Drafts system documentation and uses appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system.
- Trains end users on various applications and equipment to ensure transfer of skills.
KEY COMPETENCIES REQUIRED:
- Computer applications - MS Office
- ITIL Framework
- A+ or equivalent proven on-site hands-on ability
- MCP (Workstation)
- MCSE (Current Level)
- Video Conferencing and Telephony
- Network and Server Infrastructure
- Administrative skills
- Work independently
- Handle confidential matters
- Planning and organising skills
Requirements
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Grade 12
- National Diploma in IT
- A+ and/or MCP qualifications
- 4 years relevant experience which includes exposure to an IT Service environment.
- Preference will be given to Namibian citizens and designated persons as prescribed by the Namibian Affirmative Action Act.
WOMEN ARE ENCOURAGED TO APPLY
Please submit a comprehensive CV with proof of qualifications and experience to by following the application and registration process on the Sage portal via the Company website www.debmarinenamibia.com
Only short-listed candidates will be contacted and shall be subjected to further assessment and screening.