German Customer Service & Sales Representative
Africa Personnel Services - Windhoek, namibia
4 years ago
Description
- Work for prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in customer
- relations department in German & English languages
- Work on airline reservations systems & handle voice calls in English & German may include some
- written correspondence.
- Fully paid product and systems training provided.
- Daily interactions with international passengers with queries and complaints
- Required to meet specific key performance indicators and meet expected client service levels.
- Demanding and time-sensitive call centre environment
Requirements
- Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
- Minimum education level equivalent to high school completion (Matric/NQF4)
- Excellent Computer literacy skills
- No criminal record
- Previous customer service experience preferred