This role of a billing and collections agent is to provide customer service and resolving customer queries via the telephone, emails (ticket system) and SMS, to minimize possible losses to the company through effective and efficient credit control and to ensure all overdue debt is collected.
Duties and Responsibilities
- Provide support to 1-grid Customer billing & collections related queries via e-mail, telephonically and SMS
- Daily collections on overdue and delinquent accounts
- Meeting email, call targets and collections targets
- Complying with business procedures
- Debt collector management
- Customer account management:
- Updating Customer records
- Account activations/cancellations
- Account payment management:
- Allocate payments
- Manage payment arrangements
- Advising Customers on account balances
- Account reconciliations
- Credit and debit note management
- Suspending of respective clients in line with terms offered
- Black Listing (account handovers) delinquent accounts
Key Competencies
- Excellent verbal and written communication skills
- Customer focused and brand aware
- Discipline/respect for confidentiality
- High attention to detail
- Problem solving ability
- Conflict Resolution
- Strong administrative skills
- Deadline driven
- Multi-tasking and Time Management
- Excellent analytical abilities
- Negotiation Skills
- Customer service driven:
- At all times efficient and helpful
- At all times friendly and polite
- At all times patient
- At all times delivering on promises
Qualifications and Experience
- Matric
- 2+ Years customer services experience within a Billing environment
- Excel experience (basic)
- Excellent verbal & written communication skills English and Afrikaans
- Willing to work shifts (including weekends & public holidays)
- Reliable transport
- Excellent command of English
Salary: Basic + Compensation per contact
Please note: This remote position would require stable internet access.